No Is a Deliverable

No Is a Deliverable

The most valuable thing you can hand a client is sometimes the thing they didn't ask for. Here's how to know when, and how to say it. Early in a career, every client request looks like a work order. Someone asks for a thing, you quote the thing, you build the thing....
A Clock Won’t Tell You If You’re Lost

A Clock Won’t Tell You If You’re Lost

We spend much of our lives staring at clocks. We check the time when we wake up. We watch deadlines approach. We measure projects by how quickly they're completed and judge success by how much we accomplish in a day, a month, a year. Faster internet. Faster delivery....
When the Inner World Shows Up on the Outside

When the Inner World Shows Up on the Outside

As Within, So Without I’ve heard the phrase “As within, so without” many times over the years, and for a long time I didn’t really connect with it. It sounded abstract - maybe even a little mystical. But the more I’ve reflected on it, the more practical and grounded...