No Is a Deliverable

No Is a Deliverable

The most valuable thing you can hand a client is sometimes the thing they didn't ask for. Here's how to know when, and how to say it. Early in a career, every client request looks like a work order. Someone asks for a thing, you quote the thing, you build the thing....
When the Inner World Shows Up on the Outside

When the Inner World Shows Up on the Outside

As Within, So Without I’ve heard the phrase “As within, so without” many times over the years, and for a long time I didn’t really connect with it. It sounded abstract - maybe even a little mystical. But the more I’ve reflected on it, the more practical and grounded...
Worry Is Like Paying Interest On a Debt You Don’t Owe

Worry Is Like Paying Interest On a Debt You Don’t Owe

Worry has a strange way of convincing us it’s productive. It feels like preparation, responsibility, even wisdom. But in reality, worry is often nothing more than mental interest payments on a future that may never arrive. Think about how interest works: you’re...